Heat Up - App

Heat Up - Privacy Policy

Last updated: September 13, 2024

Welcome to Heat Up! We take your privacy very seriously and are committed to protecting your personal information. This privacy policy explains how we collect, use, share, and protect your data when you use our fitness app.

1. Information We Collect

1.1 Personal Information

When you sign up for Heat Up, we collect the following information:

- Name
- Email address
- Date of birth
- Gender

1.2 Fitness Data

To personalize your fitness program, we collect:

- Fitness goals
- Exercise and workout history
- Information about your physical condition and preferences
- Weight
- Height

1.3 Technical Data

We also collect technical information when you use our app, such as:

- IP address
- Device type and operating system
- Connection and usage data (time spent on the app, features used)

2. How We Use Your Information

We use your information to:

- Provide and Improve Our Services: Personalize your experience, provide fitness recommendations, and improve our app.
-Communication: Send you important notifications, updates about our services, and respond to your support requests.
-Analytics and Research: Analyze app usage to improve its functionality and efficiency.

3. Sharing Your Information

3.1 Service Partners

We may share your information with third parties who provide services on our behalf, such as payment processors and hosting services. These partners are required to protect your information and use it only to provide the requested services.

3.2 Analytics Provider

We share email addresses with our analytics provider to improve our services and better understand platform usage. This information is used solely for analytics purposes and will not be sold or used for other commercial purposes.

3.3 Legal Requirements

We may disclose your information if required by law or to protect our rights, property, or the safety of users.

3.4 Consent

We will not share your information with unrelated third parties without your explicit consent.

4. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our app. Cookies are small files stored on your device that help us analyze app usage and personalize content.

You can manage your cookie preferences through your browser settings.

5. International Data Transfers

We may transfer your personal data outside of the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR.

6. Security of Your Information

We implement technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is completely invulnerable, and we cannot guarantee the absolute security of your information.

7. Your Rights

Under GDPR, you have the following rights regarding your personal information:

Right of Access: You can request a copy of the information we hold about you.
Right of Rectification: You can request correction of incorrect or incomplete information.
Right to Erasure: You can request the deletion of your personal information, subject to certain legal exceptions.
Right to Restrict Processing: You can request that we limit the processing of your information in certain circumstances.
Right to Data Portability: You can request that your information be transferred to another controller.
Right to Object: You can object to the collection or processing of your information in certain cases.

To exercise your rights, please contact us at team@heatup.app

8. Children's Data Protection

Our app is not intended for children under 16 years old. If we learn that we have collected personal information from a child without appropriate parental consent, we will take steps to delete that information.

9. Complaints Procedure

If you have concerns regarding the processing of your personal data, you can contact the Data Protection Authority in Belgium.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable legal regulations.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a new update date. We encourage you to review this page regularly to stay informed about any changes.

12. Contact

For any questions regarding this privacy policy or our data protection practices, please contact us at: team@heatup.app